Frequently Asked Questions
A: We are an internet business and for that reason we do not have a traditional bricks and mortar store to view our products. By eliminating these overheads we are able to offer prices far lower than traditional retailers who do.
Remember, Vakkerlighting offers an a 30 day return policy for unwanted items so there is no risk.
Q: How Do I Place An Order For Products That Are Currently Out Of Stock?
A:Usually we guarantee that the stock of the goods on the shelves is sufficient.but the stock of some customized products and sizes exceeding the logistics limit will be set to 0. Please contact us to confirm the product inventory.
Q: What Payment Methods Are Accepted?
A: We accept payment via Visa, Mastercard, PayPal.
Q: Is It Safe To Make Credit Card Payments Online?
A: All payments made on the Vakkerlighting website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.
Q: Will I Be Supplied With A Tax Invoice?
A: Yes, the invoice will be sent with the goods
Q: How Much Does Shipping Cost?
A: In most countries and regions, we provide free ems express for over US $ 50. Shipping time: 25-50 days. If you want to get the goods you bought faster, we can provide commercial express delivery (DHL, UPS, etc.), of course, you need to pay extra for this.For more information about shipping, visit the shipping page or contact us.
Q: Does Your Postage Fee Include Insurance?
A: Yes, all shipping costs include full insurance. Please ensure that you check your order in full as soon as you receive it. If there are any issues with the delivery received (e.g a product arrives damaged, your order isn’t as expected or you have any other issues) then please notify us within 14 days of delivery receipt.
Q: When Will My Order Be Dispatched?
A: All efforts are made to dispatch in stock items within 14 business working days from date of purchase. If your order is urgent call us for current stock availability and to confirm the current lead time before dispatch should the items not be in stock at the time of purchase. In stock orders placed and fully paid by 8am on those shipping days will be sent out in 3 days. Not including public holidays.
Q: How Do I Track An Order?
A: After the goods are shipped,We will provide you with the name of the express delivery company and tracking number by email. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey.
Q: What Do I Do If I Have A Problem?
A:If you experience a problem, big or small, then we want to hear about it. We are here to help so just drop us a line at firstname.lastname@example.org and we’ll get back to you in a jiffy.
Q: What Is Your Returns Policy?
A: If there are any issues with the delivery received (e.g a product arrives damaged, your order isn’t as expected or you have any other issues) then please notify us within 14 days of delivery receipt. Please ensure that you check your order in full as soon as you receive it. If the item arrives in tip top condition but you decide that you just don’t like it anymore or have changed your mind then we offer a 30 day return policy on all items purchased from our website. Please contact us first and then return the item in unused, unmarked condition with full original packaging within 30 days for a full refund of goods only (delivery charge not refunded, including items shipped for free). Your cost of returning any product to us is not refundable.
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